SAP

Software Company

What is SAP?

SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning software vendor.

What was my role?

As a Customer Experience (CX) Designer at SAP, I was responsible for creating seamless and engaging user experiences across various digital platforms. My role involved understanding customer needs, behaviors, and pain points to design intuitive and effective solutions that enhance user satisfaction and drive business outcomes.

Key Responsibilities

  • User Research and Analysis: Conducted extensive user research, including interviews, surveys, and usability testing, to gather insights into customer needs and preferences.


  • Experience Mapping: Developed detailed customer journey maps to visualize the end-to-end user experience and identify areas for improvement.


  • Interaction Design: Created wireframes, prototypes, and interactive design elements to effectively communicate design concepts and ensure a smooth user experience.


  • Collaboration: Worked closely with cross-functional teams, including product managers, developers, and other designers, to align on project goals and deliver high-quality solutions.


  • Usability Testing: Facilitated usability testing sessions to validate design concepts and gather feedback for iterative improvements.


  • Design Systems: Contributed to the development and maintenance of design systems to ensure consistency and scalability across products.

julia.margerie@gmail.com

©2024 Julia Arce Margerie

julia.margerie@gmail.com

©2024 Julia Arce Margerie

julia.margerie@gmail.com

©2024 Julia Arce Margerie